![]() To do this, start the account login process by entering your username and password, and when you need to enter a one-time code from the authenticator app, look for a “Try another way” (or similar) link. If it’s an account with a major public service (e.g., Google, Facebook, Instagram) and your account is linked to your e-mail or phone number, you can easily restore access using an alternative authentication method. What you can do now is restore access to your account. If you’re not logged in elsewhere and you’ve lost the smartphone with the authenticator, done a factory reset, or had it stolen (basically, if you no longer have access to it), or if the above method didn’t work, you won’t be able to recover the authenticator. Recovering the authenticator without access to your account ![]() The option you need might simply not be operant on the device where you’re logged in. The problem is that not all services use the same settings in the Web version as in the mobile app. Unfortunately, this method doesn’t always work. In that case, simply enter the secret key or scan the QR code in the authenticator app on the new device and you’re all set. Some (but not all) services even display the secret key or QR code of the authenticator in the settings. For example, this option works with Google accounts if you’re logged in to even one of the company’s apps, such as YouTube. The item you need is usually somewhere on the Security tab. Open your account settings and reset the authenticator - that is, link it to the app on the new phone. If you’re still logged in to the account on another device, you may be in luck. Recovering the authenticator if you are logged in to the account on another device If you no longer have access to the smartphone on which the authenticator app is installed, your next steps depend on whether you’re still signed in to the account you need to log in to on another device. Recovering the authenticator without access to your smartphone But what if your phone, and along with it the authenticator app, gets lost, broken, or stolen? In that case, you have several options. One of the most convenient 2FA methods is to use an app that generates one-time codes, such as Google Authenticator and the like. ![]() Tap the three vertical dots at the top right, and then tap "Settings.It is vital to protect accounts with two-factor authentication: If your password gets leaked (and leaks are very common), 2FA will safeguard your accounts against hacking. To do this, open Microsoft Authenticator. If you need to recover your accounts on a new phone, you'll have to turn on the backup option on your old one. Turn on the Backup Option on Your Old Phone You'll then be able to use those if you experience any issues when trying to recover your accounts. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Most accounts provide backup codes you can use if you've lost or damaged your phone. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. You have to re-create your 2FA accounts on your new phone manually.įortunately, Microsoft Authenticator provides a backup and recovery option. ![]() We found that there's no way to export all your accounts, and then import them onto a new phone. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Here's how to move your 2FA accounts if you use Microsoft Authenticator. ![]()
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